The Real Story
We're here when you need us
Our mission is to assist people when they need it most. Last year, we provided over $1.3 billion in claims to more than 5,000 families and businesses across the United States.
It is a responsibility that we take very seriously and one that drives us to continually improve and innovate our services, ensuring that we can continue to help provide our customers with the peace of mind that comes with knowing their families and loved ones will be taken care of.
$1.3 billion
paid in claims
5,000+
people helped
99%
of claims paid
Statistics from year-end 2023.
"My family and I appreciate you and how compassionately you handled my father’s life insurance issues. For the first time in months, my mother’s tears were of joy and not sorrow. You are the epitome of grace, kindness, and customer experience. I will forever remember you and how patient and understanding you were with us. Thank you, thank you, thank you."
Our team is standing by to help
We know losing a loved one is one of the hardest things to endure. Our team is standing by to support you. Contact us at 1-800-638-8428, ext. 6974 for life insurance, and 1-800-664-6129 for retirement.
What to expect when you file a claim
We aim to make the claims process as easy as possible for you during this difficult time. Below are a few things that you may need while preparing your claim, and what you can expect after submitting it.
Items to prepare and to have on hand while filing:
Complete the Proof of Death Claimant’s Statement.
If there is more than one beneficiary, please ensure each claimant completes the Statement. We require the original signed Statement with original signatures.
Obtain a certified copy of the insured’s/annuitant’s death certificate.
The death certificate must contain the cause and manner of death. We will not be able accept a death certificate with a “pending” cause of death. Only
one certified death certificate is required per insured with multiple claimants and/or policies. The death certificate will not be returned.
Include the original policy, if available.
You may make a copy for your records. If the policy is not accessible, please indicate so on the Statement form.
What happens after filing a claim?
Once we receive your claim information, we will review our records to verify that the coverage is in force and verify the beneficiary(ies) named on the policy.
If the coverage is in force and the policy proceeds total $50,000 or less:
You may be eligible for our Accelerated claims process. Please call the Claims Department at 1-800-638-8428, and we will let you know what is needed to evaluate
your claim for the Accelerated process.
If the coverage is in force and the policy proceeds total more than $50,000:
We will send you or the person you have indicated to receive a packet of information via email, fax, or regular mail. The information will include the claim form(s), the name(s) of the person(s) or entity who will need to complete the claim form(s), and a list of any additional information we will need to pay the claim.
Made with you in mind
Bereavement resource
Coping with the loss of a loved one is an experience that inevitably comes to us all. It can be a truly overwhelming time. That's why we have created a helpful guide to assist you and your loved ones during this period. This guide contains valuable information that you can use to navigate through the process of grieving, as well as a contact checklist to help you stay organized.